SteelGate is looking for a talented Senior NOC Specialist Senior to join our team. The right person will have a strong background in configuring and supporting enterprise-class network hardware in a highly redundant environment to ensure uptime requirements are met. They must be capable of independently responding to errors and hardware exceptions on a wide array of network hardware. The candidate must prioritize information security from the initiation of IT system design and maintain consideration throughout the System Development Life Cycle (SDLC). Security controls must align with the system's criticality and sensitivity, following the NIST Cybersecurity Framework guidance.

Candidate must be a U.S. Citizen, complete a Tier 3 investigation, and hold a Secret clearance. This position is in Lake Mary, Florida.

Responsibilities

Provides technical guidance for directing and monitoring information systems operations.
Designs, builds, and implements network systems.
Directs compilation of records and reports concerning network operations and maintenance.
Troubleshoots network performance issues.
Analyzes network traffic and provides capacity planning solutions.
Monitors and responds to complex technical control facility hardware and software problems.
Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals).
Monitors and responds to hardware, software, and network problems.
Provides input to policy level discussions regarding standards and budget constraints.
Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.
Manages the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems.
Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications.
Plans large-scale systems projects through vendor comparison and cost studies.
Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment.
Provides quality assurance review and the evaluation of new and existing software products.
Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.
Troubleshoots network systems when necessary and makes improvements to the network

Qualifications

BA/S in Computer Science, Information Technology, or a related field.
A minimum of eight years of relevant technical experience is required.
Ability to communicate effectively with all levels of employees and outside contacts.
Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication and collaboration skills.