SteelGate LLC is hiring a full time Systems Administrator to join our team in Hawaii. In this role you will support United States Army Pacific by providing information technology service management and systems administration. SteelGate LLC is providing USARPAC services for developing, documenting, structuring, implementing, coordinating and monitoring delivery of IT service management processes, procedures and performance, including continuous improvement of all IT service areas. This includes support in coordinating, integrating and synchronizing the services from IT service area providers. This position requires a person who can be responsible for the upkeep, configuration, and reliable operation of computing systems. The system administrator seeks to ensure that the uptime, performance, resources, and security of the networks they manage meet the needs of the network users. To meet these needs, a system administrator may install or upgrade routers, switches, firewalls and other networking components and software, provide routine automation, maintain security policies, troubleshoot, train or supervise staff, or offer technical support for projects. Provide technical assistance for hardware and software issues on networking equipment and other network equipment as required. Install, configure, diagnose, and troubleshoot hardware, software and peripheral devices. Respond to helpdesk calls and emails from system users in a timely manner. Monitor network performance, identify any issues, and determine solutions. Communicate effectively with users to gain an understanding of their technical needs. Maintain inventory of all installed network components, licenses, and peripherals. Keep up to date with industry developments and trends in technology.

Basic Qualifications:

• 5+ years of experience in system administration, network administration, or a related role

• Excellent problem-solving skills and communication skills, with the ability to interact effectively with both technical and non-technical users and collaborate across multiple teams and external entities

• Experience managing multiple concurrent tasks, projects, and priorities to meet customer deadlines

• Excellent organizational skills in maintaining documentation of system configurations and procedures, and providing reports on system performance, incidents, and maintenance activities

• Experience providing technical support to end users: monitoring system performance, troubleshooting and resolving hardware/software issues, optimizing network performance, managing system backups and recovery processes, and implementing necessary upgrades and patches

• Ability to install, configure, administer, manage, and maintain network infrastructure (e.g., routers, switches, firewalls) and Windows physical and virtual server environments/operating systems

• Experience with managing user accounts, permissions, and access controls across various systems, networks, and applications: including creating, enabling, provisioning and deactivating user accounts

• Bachelor’s degree in Information Technology, Computer Science, or a related field (can substitute with Associate’s degree and 4 years of experience, or HS diploma and 6 years of experience)

• TS/SCI clearance

• CompTIA Security+ and/or DoD 8570-compliant IAT Level II Certification

Desired Qualifications:

• Experience supporting the Intelligence Community or a DoD, Army, or Joint Staff classified program

• Experience as a U.S. Army Information Management Officer and/or coordinating across multiple organizations including Signal Brigades, Army offices, INSCOM, DoD CIO, DIA, GISA, NEC

• Ability to assist in planning and executing IT projects, such as system upgrades, migrations, or new technology deployments

• Ability to communicate and work collaboratively with team members, government clients, and stakeholders across teams to problem solve and recommend and implement system improvements

• Experience with Kanban, Agile, or project management applications and methodologies

• Certified Information Systems Security Professional (CISSP), CompTIA Network+, or Information Technology Infrastructure Library (ITIL) certification(s)